Frequently Asked Questions
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How do I contact Customer Support?
You can contact customer support at HosersandHardware@outlook.com
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How long does shipping take?
The shipping time for our products varies depending on your location within Canada. On average, most orders are delivered within 5-7 business days.
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Where do you ship to?
We provide shipping services across Canada and the United States.
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Do you have warranty coverage?
This limited warranty applies to products purchased from Hosers & Hardware. We guarantee that our products are free from material defects for a duration of 10 years from the date of receipt. To qualify for warranty coverage, you must possess a valid receipt that displays the purchase date and transaction details. Check out our Warranty Coverage Page for more details.
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Can I return my order?
We gladly accept returns within 14 days after you receive your order. However, please note that you will need to cover the shipping costs associated with returning the item. Additionally, for a return to be eligible, the product must remain in its original, unopened, and unused condition. We appreciate your understanding and cooperation, ensuring a seamless return process.
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What should I do if my order arrives damaged or with a defect?
In the rare event that your order arrives damaged or with a defect, please contact our customer support team immediately.